Privacy Policy

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Effective date: 15 July 2026

This Product Policy applies to all products purchased through The Bottled Lab website. By placing an order, you confirm that you have read and accepted this policy.

Products specifically labelled “Research Use Only” are supplied solely for legitimate laboratory, analytical and research purposes.

Unless expressly stated otherwise, these products:

• are not approved therapeutic goods; 
• have not been assessed by the Therapeutic Goods Administration for safety, quality or effectiveness; 
• are not intended to diagnose, treat, cure or prevent any medical condition; and 
• are not intended for human or veterinary consumption, administration or self-treatment. 

The TGA has specifically warned that unapproved peptide products may carry significant health risks and may not have been evaluated for sterility, contents, manufacture, safety or effectiveness. 

Customers are responsible for:

• confirming that they are legally permitted to purchase, possess and use the product; 
• selecting products appropriate for their intended lawful research; 
• reviewing all product information before ordering; 
• following the storage and handling instructions shown on the product or website; and 
• ensuring products remain inaccessible to children, animals and unauthorised persons. 

Customers must not purchase or use The Bottled Lab products for unlawful purposes.

The Bottled Lab aims to provide clear and accurate product descriptions, images, batch information, storage instructions and supporting documentation.

Product images are illustrative. Minor differences may occur between batches, packaging, labels, powder appearance and components without affecting the listed product specifications.

Any references to published research, compounds or scientific findings are supplied for general informational purposes only and do not constitute medical advice or a therapeutic claim.

Where stated on the relevant product page, products may be supported by batch-specific testing such as HPLC or mass spectrometry documentation.

Testing documentation relates only to the batch identified in the report. It does not represent approval by the TGA or guarantee that a product is suitable for human use.

Any purity or testing claim will apply only where supporting documentation is available for the relevant batch.

Customers must follow the storage instructions displayed on the product label or product page.

The Bottled Lab is not responsible for deterioration caused after delivery by:

• incorrect storage; 
• prolonged exposure to heat, moisture or sunlight; 
• contamination or improper handling; 
• opening, mixing or altering the product; or 
• failure to refrigerate or freeze the product where directed. 

All products are subject to availability.

The Bottled Lab may cancel or refuse an order where:

• an item is unavailable; 
• pricing or product information was displayed incorrectly; 
• the order appears fraudulent or unlawful; 
• the customer has breached these terms; or 
• fulfilling the order could breach an applicable law or regulatory requirement. 

Where payment has already been received for a cancelled order, the relevant amount will be refunded.

Due to product integrity, contamination, storage and chain-of-custody requirements, The Bottled Lab does not accept returns or exchanges for change of mind.

Products that have been opened, used, reconstituted, altered, improperly stored or removed from their original sealed packaging cannot be returned.

Customers should inspect their order immediately after delivery.

Claims involving an incorrect, damaged, defective or missing product should be submitted within 48 hours of delivery and include:

• the customer’s name and order number; 
• clear photographs of the product and packaging; 
• a description of the issue; and 
• photographs of the shipping label where relevant. 

Customers should retain the product and all packaging until the claim has been reviewed.

Nothing in this policy excludes rights that cannot legally be excluded under the Australian Consumer Law. Blanket “no refund” terms cannot remove a consumer’s statutory rights when goods fail to meet applicable consumer guarantees. 

Orders are delivered to the address entered during checkout. Customers are responsible for confirming that all delivery details are complete and accurate.

The Bottled Lab is not responsible for delays caused by postal carriers, weather events, incorrect delivery details, inaccessible premises or circumstances beyond its reasonable control.

Risk in the goods passes to the customer upon confirmed delivery, subject to rights available under applicable law.

Information supplied by The Bottled Lab, including website content, product descriptions, emails, social-media content and customer support communications, is not medical advice.

The Bottled Lab does not provide diagnosis, treatment recommendations, dosage instructions or individual medical guidance.

To the extent permitted by law, The Bottled Lab is not responsible for loss, injury or damage arising from:

• use contrary to product labelling; 
• human or veterinary use of a research-only product; 
• unauthorised resale or distribution; 
• improper storage or handling; 
• alteration, mixing or reconstitution; 
• reliance on general educational information; or 
• any unlawful or unintended use. 

This limitation does not exclude any liability or consumer right that cannot legally be excluded.

The Bottled Lab may update this policy where required by operational, legal or regulatory changes. The version displayed on the website at the time of purchase will apply to that order.

Questions or product concerns may be submitted through the contact details provided on:

thebottledlab.com