Effective date: 15 July 2026

These Terms and Conditions apply to your use of thebottledlab.com and any purchase made from The Bottled Lab.

Australian ecommerce terms should be clear, accurate and accessible, and they cannot remove rights provided by the Australian Consumer Law. 

Replace the bracketed business details before publishing.

The website is operated by BFAIR Pty Ltd, trading as The Bottled Lab.

In these Terms:

• “The Bottled Lab,” “we,” “us” and “our” mean the website operator. 
• “Customer,” “you” and “your” mean the person accessing the website or placing an order. 
• “Products” means goods offered through the website. 
• “Website” means thebottledlab.com and its associated pages. 

By accessing the website, creating an account or placing an order, you agree to these Terms, our Product Policy, Privacy Policy and Shipping and Returns Policy.

Do not use the website or place an order unless you accept these Terms.

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order.

By ordering, you confirm that:

• the information you provide is complete and accurate; 
• you are legally permitted to purchase and possess the relevant product; 
• the purchase is for a lawful purpose; 
• you have reviewed the relevant product information and restrictions; and 
• you will not allow a child, animal or unauthorised person to access the product. 

We may request reasonable proof of identity, age or purchasing authority before accepting an order.

Products marked “Research Use Only” are supplied solely for lawful laboratory, analytical or research purposes.

Unless expressly stated otherwise, these products are:

• not supplied for human or veterinary consumption; 
• not intended for injection, ingestion, topical application or administration; 
• not intended to diagnose, treat, cure or prevent any medical condition; 
• not a substitute for professional medical advice; and 
• not represented as approved therapeutic goods. 

A product being labelled “research use only” does not by itself determine its regulatory status. The TGA considers the product’s composition, presentation, claims, advertising and intended supply. The TGA has also increased its compliance focus on unapproved peptide products and warns that unlawful importation, supply and public advertising may lead to enforcement action. 

You must not purchase or use a research-only product for personal treatment, self-medication, bodybuilding, weight loss, performance enhancement or any other human or veterinary application.

Website content is provided for general product and research information only.

Nothing on the website, in product documentation, emails, social-media content or customer-support communications constitutes:

• medical advice; 
• a diagnosis; 
• a treatment recommendation; 
• dosage or administration advice; 
• prescribing advice; or 
• advice that a product is safe or suitable for a particular person. 

Questions concerning personal health, medications or treatment must be directed to an appropriately qualified healthcare practitioner.

We take reasonable steps to present product descriptions, images, concentrations, quantities, batch details and storage instructions accurately.

However:

• images may be illustrative; 
• packaging, labels, caps and presentation may vary between batches; 
• display colours may differ between devices; 
• minor non-material changes may occur; and 
• availability may change without notice. 

A product supplied must still correspond with its description and meet any applicable consumer guarantees.

You must review the complete product page before ordering and contact us before purchase if you require clarification.

Where testing is expressly stated for a product, the relevant documentation may include HPLC, mass spectrometry or other batch-specific analytical information.

Testing documents:

• apply only to the batch identified in the report; 
• must not be interpreted as medical approval; 
• do not establish suitability for human use; 
• do not replace independent verification required for the customer’s research; and 
• do not represent inclusion on the Australian Register of Therapeutic Goods. 

Goods that are not included in the ARTG generally have not been assessed by the TGA for safety, quality or effectiveness. 

We will only make purity, testing or batch-documentation claims where we hold evidence reasonably supporting the claim.

Submitting an order is an offer to purchase the selected products.

An order is accepted only when:

1. payment has been approved; 
2. we have reviewed and accepted the order; and 
3. we send an order-confirmation or dispatch email. 

An automated order receipt does not necessarily mean the order has been accepted.

We may decline, suspend or cancel an order where:

• a product is unavailable; 
• the price or description contained an obvious error; 
• payment cannot be verified; 
• fraud or unauthorised activity is suspected; 
• the customer has breached these Terms; 
• the requested quantity appears inconsistent with lawful research use; 
• we reasonably believe the product may be misused or unlawfully resold; or 
• accepting the order may breach a legal or regulatory requirement. 

Where we cancel an order after receiving cleared payment, we will refund the amount paid for the cancelled items.

Products are subject to availability.

We may:

• impose reasonable quantity limits; 
• restrict purchases by customer, address or payment method; 
• discontinue products; 
• correct stock information; or 
• refuse bulk or suspected resale orders. 

We do not guarantee that a product displayed online will remain available.

Prices are displayed in Australian dollars.

Unless stated otherwise, prices include GST where GST is applicable. Delivery charges are shown separately during checkout.

You authorise us and our payment provider to charge the selected payment method for:

• the product price; 
• applicable taxes; 
• delivery charges; and 
• other charges clearly disclosed before checkout. 

Orders will not ordinarily be dispatched until payment has cleared.

We may correct genuine pricing errors before accepting an order. Where an accepted order is affected by an incorrect price, we will contact you and offer the choice of paying the correct price or cancelling the affected item for a refund.

Promotions are subject to any additional conditions displayed with the offer.

Unless expressly permitted:

• only one discount code may be used per order; 
• codes cannot be exchanged for cash; 
• codes cannot be applied retrospectively; 
• offers cannot be combined; 
• minimum-spend requirements exclude delivery charges; and 
• cancelled or returned items may affect eligibility. 

We may withdraw or correct a promotion where it contains a genuine error, subject to applicable law.

We deliver to the locations shown during checkout.

Delivery estimates are estimates only and may be affected by carrier delays, public holidays, weather, access problems or events outside our reasonable control.

You are responsible for providing:

• the correct recipient name; 
• a complete delivery address; 
• any apartment, unit or access information; and 
• an accurate email address and telephone number. 

Additional costs caused by an incorrect or incomplete address may be charged to you where permitted by law.

Free standard post applies to eligible Australian orders over $250 AUD, calculated after discounts and before any separately charged delivery, insurance or special-handling fees.

Where you select or authorise an unattended delivery, you accept the risks reasonably associated with leaving the parcel at the nominated location.

This does not remove any rights you may have where the parcel was not delivered as instructed, was delivered to the wrong address or was otherwise mishandled by us or the carrier.

You should contact us promptly if tracking shows delivery but the parcel cannot be located.

Title to the products passes to you once we receive full payment.

Risk passes to you when the order is delivered to the address or authorised collection point nominated during checkout.

Inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• an item is missing; 
• the wrong item was supplied; 
• the parcel was damaged; 
• a seal appears compromised; or 
• the product appears defective or does not match its description. 

We do not accept returns or exchanges because you:

• changed your mind; 
• ordered the wrong product; 
• no longer require the product; 
• failed to check compatibility with your intended research; or 
• did not follow storage or handling instructions. 

Due to contamination, integrity and chain-of-custody concerns, we cannot restock products that have been opened, unsealed, altered, reconstituted or improperly stored.

You must follow all storage and handling instructions displayed on the product, packaging or website.

Unless inconsistent with applicable consumer rights, we are not responsible for deterioration or damage caused after delivery by:

• incorrect temperature; 
• exposure to heat, sunlight, air or moisture; 
• contamination; 
• improper equipment; 
• incorrect handling; 
• opening or altering the product; 
• reconstitution or mixing; 
• freezer or refrigeration failure; or 
• use beyond the stated expiry or recommended storage period. 

You must not:

• use the website or products unlawfully; 
• purchase products for human or veterinary administration; 
• make false therapeutic or medical claims about our products; 
• resell products as medicines, therapeutic goods or products for personal use; 
• remove, conceal or alter warnings, batch details or research-only labelling; 
• impersonate another person; 
• provide false identity or payment information; 
• interfere with website security; 
• introduce malicious code; 
• scrape or reproduce website content without permission; or 
• use our branding in a manner suggesting an unauthorised partnership or endorsement. 

We may suspend access, cancel orders or report conduct to relevant authorities where reasonably necessary.

You are responsible for maintaining the confidentiality of your login details and for activity occurring through your account.

Notify us promptly if you suspect unauthorised access.

We may suspend or close an account where we reasonably believe it has been compromised, used fraudulently or used in breach of these Terms.

All website content—including trademarks, logos, product photographs, graphics, labels, written content, layout and design—is owned by or licensed to The Bottled Lab unless otherwise stated.

You may view and print limited content for personal, non-commercial reference.

You must not reproduce, modify, distribute, sell, licence or commercially exploit our content without prior written permission.

Where you submit a review, photograph, comment or other content, you confirm that:

• it is truthful and based on your genuine experience; 
• you own it or have permission to submit it; 
• it does not infringe another person’s rights; 
• it is not defamatory, misleading, unlawful or offensive; and 
• it does not contain prohibited therapeutic claims or instructions for human use. 

You grant us a non-exclusive, worldwide, royalty-free licence to display and reproduce submitted content for legitimate business and marketing purposes.

We may refuse or remove content that breaches these Terms, but we will not manipulate reviews to create a misleading overall impression.

The website may use third-party payment, hosting, analytics, shipping or communication services.

Third-party websites and services are governed by their own terms and privacy practices. We are not responsible for their independent content or conduct, except to the extent liability cannot lawfully be excluded.

We handle personal information in accordance with our Privacy Policy and applicable privacy law.

Where the Privacy Act applies, covered organisations must comply with the Australian Privacy Principles and maintain an accessible privacy policy explaining how personal information is managed. 

By placing an order, you consent to the use and disclosure of information reasonably required to process payment, fulfil the order, prevent fraud, provide support and meet legal obligations.

We do not guarantee uninterrupted or error-free access to the website.

We may suspend or modify the website for maintenance, security, upgrades or operational reasons.

To the extent permitted by law, we are not liable for temporary unavailability caused by events beyond our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

To the maximum extent permitted by law:

• we are not liable for losses caused by unlawful, unintended or prohibited use; 
• we are not liable for deterioration caused by improper post-delivery handling or storage; 
• we are not liable for indirect or consequential loss that was not reasonably foreseeable; and 
• where liability may lawfully be limited, our liability will be limited to the remedies permitted by applicable law. 

This clause must not be interpreted as limiting your Australian Consumer Law rights.

To the extent permitted by law, you are responsible for loss or liability reasonably suffered by us because of your:

• unlawful conduct; 
• fraud; 
• unauthorised resale; 
• infringement of intellectual-property rights; 
• prohibited human or veterinary use; or 
• material breach of these Terms. 

This provision does not require you to indemnify us for loss caused by our negligence, unlawful conduct or breach of applicable consumer guarantees.

Neither party is responsible for delay caused by an event outside its reasonable control, including natural disaster, transport disruption, industrial action, government restriction, network outage or carrier interruption.

The affected party must take reasonable steps to minimise the delay.

If we cannot fulfil an accepted order, your entitlement to cancellation or refund will be determined by these Terms and applicable law.

Contact us first so we have an opportunity to investigate and resolve the issue.

Please provide:

• your name; 
• order number; 
• a clear description of the issue; 
• the outcome you are seeking; and 
• relevant photographs or documents. 

Nothing in this dispute process prevents you from exercising rights under Australian law or contacting a relevant consumer-protection body.

These Terms are governed by the laws of Victoria, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of Victoria and any courts entitled to hear appeals from them.

This provision does not prevent a consumer from relying on any jurisdictional right that cannot lawfully be excluded.

We may update these Terms to reflect operational, legal or regulatory changes.

Changes apply from the date the updated Terms are published and do not retrospectively alter an order already accepted unless required by law or agreed with you.

The Terms in effect when an order is accepted will ordinarily govern that order.

If any provision is found to be invalid or unenforceable, it will be read down to the minimum extent necessary. If it cannot be read down, it will be severed without affecting the remaining provisions.

These Terms, together with the policies incorporated by reference and the information confirmed during checkout, form the agreement between you and The Bottled Lab concerning your purchase.

The Bottled Lab
Legal entity: BFAIR Pty Ltd
Email: info@thebottledlab.com
Website: thebottledlab.com